Operational resilience
A company’s ability to maintain essential operations during a shock — health crisis, supply disruption, cyberattack, key-partner failure — and recover quickly after the disruption.
In practice
The 2020 pandemic exposed the fragility of many single-supplier or single-channel businesses. Resilient companies share three characteristics: adequate cash reserves covering at least six months of fixed costs, diversified critical dependencies across suppliers, clients, and geographies, and documented processes that allow other team members to assume key functions. A formal business continuity plan is required by large corporate clients in B2B and is a prerequisite for certain insurance products.