Network audit
A regular inspection conducted by the network head to verify that franchised outlets comply with the standards set out in the operations manual: visual presentation, service quality, procedure adherence, and health and safety where applicable.
In practice
A network audit is a compliance tool but also an improvement lever. Support managers who use it to identify best practices to share and build co-constructed action plans outperform those who treat it as a pure control mechanism. Audit grids should be shared with franchisees in advance and updated whenever network standards evolve.